Job Objective:
To serve as a direct point of contact for customers and for ensure that customers at Central Stores receive an adequate level of service and assistance with their questions and concerns.
DUTIES AND RESPONSIBILITIES:
- Interact with customers to provide information to enquiries on the status of orders, the availability of stock, despatch schedule and resolve complaints.
- Communicate with customers via telephone, email, fax, regular mail.
- Respond to routine questions and requests.
- Conduct research at various operational/departmental levels to provide further explanation to customers in instances of delivery discrepancies, non receipt of requisition and/or goods.
- Follow established company guidelines to manage customers’ complaints.
- Follow up with individual customers or institutions until a question is answered or an issue is resolved.
- Perform any other related duties as necessary.
QUALIFICATIONS AND EXPERIENCE:
Minimum Requirements:
- Minimum of five (5) O’ Level Subjects including English Language and Mathematics.
- A minimum of three (3) years experience in a similar position.
- Any equivalent combination of qualifications and experience.
Special Skills and Knowledge:
- Effectively resolve issues regarding purchases and delivery of merchandise with suppliers and customers
- Ability to work well under various stressful situations.
- Strong verbal and written communication skills
- Ability to work well with coworkers and pharmaceutical suppliers.
- Ability to work in a fast-paced environment, multi-task and perform duties in a professional manner with minimum of supervision.
- Requires great articulation and pronunciation, friendly and outgoing phone voice.
- Must have a great attention to detail and thoroughness in completing tasks.
- Ability to establish and maintain effective working relationships with associates.
The closing date is February 25th, 2025, and interested applicants may apply using our Vacancy Form or through our partner at CaribbeanJob.com using the following link: https://www.caribbeanjobs.com/Customer-Service-Representative-Job-204863.aspx
